Integration Options for Instagram
Integration options for Instagram in KNOWYOURCHAT
Here you will find an overview of which features KNOWYOURCHAT provides via the official Instagram APIs in the Creator Workbench and Smart Inbox.
ℹ️ Info: The feature set always depends on Instagram itself. Depending on account type, permissions, and API requirements, individual features may be available or restricted.
Feature set at a glance (Instagram)
The following tables help you quickly assess what is possible in KNOWYOURCHAT.
Creator Workbench (publishing)
| Feature | Available |
|---|---|
| Automatically publishing a post | ✅ |
| Publishing one or more videos (Reels) | ✅ |
| Publishing multi-image posts (carousel) | ✅ |
| Publishing stories | ✅ |
| Deleting published posts in the Creator Workbench | ❌ |
| Updates for posts deleted on Instagram are applied automatically | ❌ |
| Adding up to 3 collab accounts | ✅ |
| @mentions of profiles in the post text | ✅ |
| Tagging profiles directly in a video (Reel) | ✅ |
| Tagging profiles in images | ✅ |
| Tagging profiles in stories | ❌ |
| Adding a place/location to a post | ✅ |
| Adding alt text / alt descriptions to images | ❌ |
| Disabling comments before publication | ❌ |
Smart Inbox (community)
| Feature | Available |
|---|---|
| Replying to top- and second-level comments | ✅ |
| Hiding / unhiding a comment | ✅ |
| Liking / unliking a post | ❌ |
| Hiding / unhiding a post | ❌ |
| Blocking / unblocking users | ❌ |
| Importing comments | ✅ |
| Deleting comments | ✅ |
| Disabling / enabling comments | ✅ |
| Importing comments on promoted posts (boosted posts) | ✅* |
| Importing direct messages (DMs) | ✅ |
| Importing DM message requests | ❌ |
| Composing new (outgoing) direct messages | ❌ |
| Replying to direct messages | ✅ |
| Liking / unliking direct messages | ✅ |
| Retrieving images in direct messages | ❌ |
| Retrieving videos in direct messages | ❌ |
| Replying to direct messages with images | ❌ |
| @mentions of profiles in comments | ✅ |
| Importing user profile pictures | ❌ |
| Importing @mentions in comments | ❌ |
| Importing @mentions in stories | ❌ |
Related articles to read next
If you want to move from the table into practice, these pages help you find the next step quickly:
- How do I connect an Instagram account to KNOWYOURCHAT? Useful if features are missing or you want to check whether the account is connected correctly.
- How do I manage my social media accounts? The right starting point for connection status, reconnecting, and permissions.
- Posts: This is where you put publishing features into practice and create posts for Instagram.
- Inbox When it comes to comments and DMs, this is where you find the workflows for community work.
- First steps in KNOWYOURCHAT Handy if you want to set up the complete flow cleanly once (channels → team → content → community).
- Supported platforms Helps if you want to compare Instagram with other platforms and quickly see what is possible where.
Need personal help? Email us at support@matelify.com